V3.50 | Data Privacy Statement | Focus DMS are independent Kerridge Autoline consultants offering solutions, business intelligence and report writing to the retail franchised main dealer network

Registered address Unit 3 Forest Business Units, 20 Horndean Road, Bracknell, Berks, RG12 0XG  

VAT number 971 1777 96

IMI member 9306079.

focusdms.co.uk©2008-2011

Our service

Making the best use of your Autoline system is not always obvious. Our service is to understand and interpret your requirements into informative solutions utilising the data from your Kerridge system.

Our motor trade experience allows us to create sustainable procedures and applications, or extract data from multiple sources which provide tangible benefits to assist and enhance your business on a daily basis. Now, and for the long term

Measurement and Control

Our processes measure your business leaving time for managers to manage it and for staff to focus on their key objectives “winning customers”.

Utilising tighter controls ensures dealers deliver an excellent customer experience by eliminating the daily “fire-fighting” still present in many main dealer environments by monitoring all items relating to daily activity, some often overlooked.

• CRM & Marketing
• Service administration
• Parts administration
• Workshop loading
• Service and parts point of sale
• Stock Management
• Parts purchase control
• Sales & Purchase ledger reporting
• VSB Reporting

Reporting

We have been producing unconventional reports and have learned to report on everything.

Reports can be operational like service or parts, staff or product performance, suppliers or customers, or active like CRM exploitation, quality checking, or campaigns.

These are not one off reports or extracts, you will have the applications for continued use and as often as you like

Our aim

Our aim is to ensure that your users make the most of your Kerridge system, utilise it’s benefits to deliver an exceptional customer experience only second to none, and to eliminate daily manual chores and regular fees incurred on stand alone applications or external agencies

Coaching and training

We provide onsite coaching and training to individuals or groups of users, using live scenarios in a real time environment demonstrating more productive ways of using the system, best practice, and advice on how to truly gain the maximum benefits from your Kerridge rev7 or rev8 DMS

• Implementing tight control processes
• Creating tools to manage and monitor the process
• Offer “Best Practice” advice
• Create bespoke reports specific to your requirements
• Live “at request” daily operating controls
• Create customer measurement tools
• Create staff performance monitoring tools
• Create specific product or promotion measurement tools
• Implement hands free exception monitoring tools
• Data quality measurement tools
• Utilising lapsed marketing CRM records
• Creating reminder and marketing offers
• Hand holding or coaching to groups on standard operations

Say goodbye to monthly fees

It is said that 2010 will be the year of the database??

Most dealers will be paying a regular monthly charge to an agency to monitor missing key data from their Marketing records.

Now dealers can eliminate those regular fees by monitoring the missing data themselves.

There are no ongoing fees, and dealers won’t be swamped with a whole raft of errors, because our tool reports a days list of errors daily.

Reporting

Need a report?  Is there something happening in your organisation you can’t put your finger on? Do you need a daily feed to a web agency? Would you like to send booking confirmations by text messaging or email?  Would you like to notify someone of an impending problem?

Many users have great ideas but either just don’t have the time or don’t know how. Whatever the need, we can provide a means of producing it.