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V3.50 | Data Privacy Statement | Focus DMS are independent Kerridge Autoline consultants offering solutions, business intelligence and report writing to the retail franchised main dealer network | |||
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Registered address Unit 3 Forest Business Units, 20 Horndean Road, Bracknell, Berks, RG12 0XG |
VAT number 971 1777 96 |
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focusdms.co.uk©2008-2011 |
Focus Dealer Management Services
Kerridge Autoline reports and measurements for an ever changing main dealer environment
Tip!
Utilising something for nothing
A great way of marketing your business or raising the professionalism of your organisation is by utilising (if enabled) your Autoline email facility.
Sending an email is free, so why not start marketing your customers automatically by producing sales promotions, servicing reminders or promotions, thankyou for booking confirmations, thankyou for your business emails.
Anything which would normally require a stamp can be sent via an email.
The only thing which stops dealers are their imaginations and staff not collecting email addresses! Get the second bit right and that's another stamp saved.
Manufacturers recalls
Checking manufacturers recalls especially where additional parts are required can be easily loaded using the menu pricing function. The recall can be recalled utilising the rework or campaign code.
Using this function ensures the correct operation and time allowed and parts required to be loaded in one manoeuvre, allowing parts to be reserved or pre-ordered rather than waiting for the day and having frustrated customers because there were no parts in stock.
Reduce your service No-Shows
Why not use an automated SMS text messaging report to notify customers the day prior to their booking.
This not only reminds them of the booking, but also mention items like bringing their locking wheel nut key, or service book.
They are more likely to remember via SMS than calling them.
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Service for an ever changing environment Service point of sale the sharp end. The majority of our processes are produced for point of sale, that’s because 95% of Aftersales users time is occupied in this module. Although all processes come together here, the data usually has to be sourced from more than one module. Running a disciplined set of procedures within an organisation ensures user interpretation, consistency, and certainty, leading to a greater customer experience, retention and assurance in products or services.
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Forewarned is Forearmed An excellent Aftersales operation is all about foreseeing potential problems before they become actual. With automated procedures they will monitor and manage every activity which is fundamental to keeping on top of things. If customers are calling a department to check the progress of something then that departments procedures are letting them down? Calling customers before they call in regardless of the reason may not always be good news, but keeping them informed is another step towards delivering an excellent customer experience. Our automated procedures and reports keep everyone in the organisation informed of each customer current wip, highlighting or pinpointing potential delays, items missed, loop-holes, deficiencies, or irresponsible team members. The service department is always seen as the bread winner, and rightly so. Labour margins above or beyond 75% this department is probably the most beneficial contributor to a dealers bottom line. Amazingly, service is also the one department which can cause the most anguish to an organisations client base. The service operation is sometimes more complicated than it needs be, but getting it consistently wrong will be costly in both dealership reputation and potential repeat car sales business.
Workshop loading Electronic workshop loading is often seen as unworkable, and the reason most try it but give up is because disciplines have to be maintained and without constant management the “stick n lick’s” is an easy option, especially when it comes to manufacturers warranty auditing. Most manufacturers realise moving their dealer network forward means allowing electronic clockings, the advantages are not immediately obvious, but if well initiated and policed it can monitor many a technicians clocking loop-hole. It also ensures that there can never be a disparity between time allowed and time invoiced commonly know as “the black hole”, and there’s no manual timing up, no calculating techs wages, and no filing counter slips for audit. We implement, re-initiate, or enhance the Autoline workshop loading function. Setting out well thought load group skills, assign technicians who are capable of completing specific assignments, creating load dependent resources to prevent parallel bookings, initiate new shifts and any Saturday rota obligations. If you take another look at your current clocking and loading procedures are they really working for you? or, do you spend hours calculating daily DOC’s, WIP, productivity etc? Utilising the workshop function centralises all workshop activity and there are a host of other items which are beneficial to the Aftersales business too. It’s designed to increase productivity, parts sales and profit |
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